[Low Code] Send Translated Message to User using App Notification

Today we will learn how to create a Dataverse Instant plug-in using the AITranslate function. The purpose of AITranslate is to translate a message to the targeted language. For today’s scenario, we will learn how to query the selected Dataverse User’s UI Language and send the translated message using XSendAppNotification. FYI, 2 years ago I once wrote a similar topic that consumed the Azure Cognitive Service and used it in Power Automate Flow which you can read here. Since then, we have had the option to use it directly in Dataverse which is exciting! 😎

Build a Dataverse Plugin and use AIClassify to simplify business process

For those who don’t know, now we can call AI functions within Dataverse which helps to simplify lots of business processes. One of the scenarios that we will learn today is regarding Case/Feedback/Incident creation where users can just put minimal information such as “Title“, “Description“, and “Customer” and let the AI help us to set the correct “Subject” to route the case to the specific department (this is another process which not being demonstrated in this blog post). For example, we have “Problem“, “Billing“, “How To“, and “Licensing“. Then, if none of the categories are found, we can route the Case to “Default Case” which the team in this Department helps to clarify/route the Case to the correct Team.