Dynamics CRM Plugin: Caching using Azure Redis Cache

One of the most common questions that we as Developers facing is about cache the data. On the previous version (on-premise) of Dynamics, when we got a task to cache some data, we will use MemoryCache class. But in the cloud version, because we can’t directly access the Server, the possible way to use it is through an in-memory data store such as Azure Redis Cache.

The idea of using cache data is to make the system performance increase. The data that not really changed a lot we can put into the cache, so we don’t need to retrieve it from a database/any other data storing system. But of course, before we implement caching, we must know first the performance before vs the after

Setup The Azure Cache for Redis

I following this article here to set up the Redis Cache in Azure. But the steps are:

From Azure Portal (azure.portal.com) > Create a resource > Databases > Azure Cache for Redis

Create Parameters

Select Subscription > Select Resource Group (You can create a new Resource Group also here) > Set the Name (DNS name)> Pick the location > Choose the Cache Type > Create.

Remember, the Location Cache Type will also affect the performance of your caching result. In this tutorial, I choose the most cheaper one which is Basic C0 (250 MB Cache).

Wait until the resource is created, go to Access Key > Primary > Copy the Primary connection string > paste in notepad.

Copy the primary connection string

The value that you paste in the notepad will be used as the connection string. Here is the sample of the connection string:


From here, the Azure Redis Cache is ready to use!

Setup The Plugin Project

Open your existing plugin project > Manage Nuget Packages > install StackExchange.Redis.

Then here is the sample code that I running in my demonstration (I just retrieve some data and parse it into the JSON string):

using Demo.Entities;
using Microsoft.Xrm.Sdk;
using Microsoft.Xrm.Sdk.Query;
using Niam.XRM.Framework;
using Niam.XRM.Framework.Data;
using Niam.XRM.Framework.Interfaces.Plugin;
using Niam.XRM.Framework.Plugin;
using StackExchange.Redis;
using System;
using System.Linq;
namespace Bootcamp.Plugins.Business
    public class GetOrAddRedisCache : OperationBase<new_order>
        public class CacheModel
            public Guid Id { get; set; }
            public string Name { get; set; }
        public GetOrAddRedisCache(ITransactionContext<new_order> context) : base(context)
        protected override void HandleExecute()
            var db = Connection.GetDatabase();
            var key = "demo-azure-redis-cache";
            var result = LogFunc(() => db.StringGet(key));
            if (string.IsNullOrEmpty(result))
                result = LogFunc(() =>
                    var temp = GetCustomOrders()
                        .Select(order => new CacheModel
                            Id = order.Id,
                            Name = order.Get(e => e.new_ordernumber)
                    db.StringSet(key, temp);
                    return temp;
            throw new InvalidPluginExecutionException(result);
        private new_order[] GetCustomOrders()
            var query = new QueryExpression(new_order.EntityLogicalName)
                ColumnSet = new ColumnSet<new_order>(e => e.Id, e => e.new_ordernumber),
                NoLock = true
            var result = Service.RetrieveMultiple(query);
            return result.Entities?.Select(e => e.ToEntity<new_order>()).ToArray();
        private static readonly Lazy<ConnectionMultiplexer> LazyConnection = CreateConnection();
        public static ConnectionMultiplexer Connection => LazyConnection.Value;
        private static Lazy<ConnectionMultiplexer> CreateConnection()
            var cacheConnection = "<cache-name>.redis.cache.windows.net,abortConnect=false,ssl=true,allowAdmin=true,password=<access-key>";
            return new Lazy<ConnectionMultiplexer>(() => ConnectionMultiplexer.Connect(cacheConnection));
        public string LogFunc(Func<string> func)
            var start = DateTime.Now;
            var result = func.Invoke();
            var end = DateTime.Now;
                $"Start: {start}. End: {end}. Total Seconds: {(end - start).TotalSeconds}. Result: {result}.");
            return result;

Replace the cacheConnection with the connection string in your notepad. And remember, you can put this connection string into the plugin unsecure-config instead of hardcode it this way.

From the code above, we use db.StringGet to get the cache and db.StringSet to set the cache. Then all the function being wrapped in LogFunc method to allow me to analyze the result manually.

Deploy The Plugin

To deploy it to your Dynamics CRM Environment because we got a dependency on the third-party libs (StackExchange.Redis), we must merge the assemblies.

StackExchange.Redis dependency assemblies

To merge the assemblies, you need to use ILMerge (ILRepack got a bug). To merge it you need to merge using this command:

ILMerge.exe /keyfile:<key>.snk /out:D:\ILMerge\Result\<plugin>.dll 
<plugin>.dll Microsoft.Bcl.AsyncInterfaces.dll Pipelines.Sockets.Unofficial.dll StackExchange.Redis.dll System.Buffers.dll System.Diagnostics.PerformanceCounter.dll System.IO.Compression.dll System.IO.Pipelines.dll System.Memory.dll System.Numerics.Vectors.dll System.Runtime.CompilerServices.Unsafe.dll System.Runtime.InteropServices.RuntimeInformation.dll System.Threading.Channels.dll System.Threading.Tasks.Extensions.dll

After you merge it, you can deploy the plugin DLL.


Here is the result based on my manual testing:

DescriptionFirst TrySecond TryThird Try
Cache Result0.23437580.23438580.2188167
Result in second

So based on this testing what you need to keep in your mind:

  • Don’t do pre-mature caching. Pre-mature justifying without the result will lead to the wrong result.
  • The result above will vary depends on the Location +  Cache Type
  • The average of getting cache using Redis in this sample is 0.2 seconds

What do you think?


4 thoughts on “Dynamics CRM Plugin: Caching using Azure Redis Cache

  1. Sorry, I don’t understand the test result – “Retrieve” (from Dynamics) is faster than using Redis?
    What is 0 in test result means?


      1. Oh, I see. Thanks. As I could realize Redis is using inside of CRM – I used OnPrem and have found some connection string and trace about redis


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